Last updated: 10 November 2026

Who is responsible for this website?

Lancs Security trading as Liver Security is responsible for personal information collected through liversecurity.co.uk. For privacy questions or to exercise your rights, email contactme@liversecurity.co.uk. This notice covers this website and enquiries made through it; information about customer installations, CCTV recordings and monitoring services should be provided separately where relevant.

Information we collect and why

• Enquiries and quotations: the name, email address, telephone number, postcode, service required, property details and messages you choose to provide. We use these to respond, discuss your requirements and prepare quotations. Where you ask us to take steps towards a contract, the lawful basis is those pre-contractual steps. For other business enquiries, our lawful basis is our legitimate interest in responding and running our business.
• Website operation and security: our hosting and security systems may record IP addresses, request details, browser information and timestamps to operate the website, investigate faults and prevent abuse. The lawful basis is our legitimate interest in keeping the website secure and reliable.
• Optional analytics: with your consent, Google Analytics collects information about visits, pages viewed, device/browser information and interactions. Analytics is optional and is controlled through Cookie Settings. See our Cookie Policy.
• Legal obligations: we may retain or disclose records where required by applicable law.

Providing enquiry information is voluntary, but we need enough contact information and details to respond. Please do not send alarm codes, passwords, payment details or sensitive personal information through these forms. Sending an enquiry does not subscribe you to marketing.

Who receives information?

Enquiries are currently routed to info@pixelmate.co.uk, our website support provider, for handling on our behalf. Authorised staff and service providers may process information as needed to respond and maintain the website. These include website hosting, website support, security and email-delivery providers, including SMTP2GO. Google receives analytics information only if you allow analytics cookies. Providers’ access should be limited to their role. We may also disclose information where legally required.

How long information is kept

The relevant retention period depends on the purpose: enquiries are needed while they are being answered and any quotation is being considered; information relating to work that goes ahead may be needed for the contract, warranty, accounting and legal responsibilities; security records are needed for fault investigation and prevention of abuse. Information should then be deleted or anonymised when no longer needed, subject to legal requirements and any unresolved dispute. Contact us for the retention period that applies to your enquiry or customer record.

International processing

Some technology providers may process information outside the UK or European Economic Area. International transfers require a valid legal mechanism, such as an applicable adequacy decision or appropriate contractual safeguards. Contact us for details of the providers, locations and safeguards relevant to your information.

Your rights

Depending on the circumstances, you may request access, correction, erasure, restriction or portability of your personal information, and object to processing based on legitimate interests. You can withdraw cookie consent at any time using Cookie Settings; this does not affect processing carried out lawfully before withdrawal. Rights are subject to applicable legal conditions.

We normally respond to rights requests within one month. We may need reasonable information to verify your identity and will explain any lawful extension or refusal. You can complain to the Information Commissioner’s Office. Where EU GDPR applies, you may also complain to the relevant supervisory authority in the EU/EEA.

Cookies and external websites

You can use the website and send an enquiry without accepting optional analytics cookies. Our Cookie Policy explains the choices available. Links to other websites lead to services with their own privacy notices.

Changes to this notice

We will update this notice when website processing changes and show the updated date above.